Retours

At skecherscanvasshoes.com, we want every customer to feel confident when purchasing footwear, clothing, and accessories online. Finding the right shoes involves more than choosing a design. Comfort, fit, sizing, and personal preference all play an important role in selecting the right product.

We understand that an item may not always meet your expectations once it arrives. Whether you need a different size, have changed your mind, or received an incorrect product, our return process is designed to make resolving the issue straightforward.

We offer 30-day free returns and free standard shipping on all orders within supported United States delivery areas. Eligible returns also include complimentary return shipping, allowing customers to shop with greater flexibility.

This policy explains return eligibility, product conditions, exchanges, refund procedures, and the steps to follow when returning merchandise purchased through skecherscanvasshoes.com.

1. Our 30-Day Free Returns Promise

Customers may request a return within 30 calendar days of receiving their order, provided the merchandise meets the eligibility requirements described in this policy.

Our voluntary return program includes:

• 30 days to request a qualifying return.
• Free return shipping through our designated service.
• No restocking fees for eligible returns.
• Returns for qualifying footwear, clothing, and accessories.
• Refunds to the original payment method.
• Assistance with incorrect, damaged, or defective merchandise.

The return period begins on the date the order is delivered.

Returns requested outside this period may not qualify for our voluntary return program. This does not affect any rights or remedies available under applicable law.

2. Free Shipping and Free Returns

We provide free standard shipping on all orders within supported U.S. delivery areas, without requiring a minimum purchase amount.

Customers can purchase one pair of shoes or multiple products without paying an additional standard delivery charge in eligible locations.

If a product qualifies for a return, we also cover the cost of return shipping through our approved return procedure.

Our free shipping and returns benefits are intended to make online shopping more convenient and predictable.

Optional expedited shipping services, where offered, may have separate charges.

3. Return Eligibility Requirements

To qualify for a voluntary return, merchandise must generally be in its original, unused condition.

Eligible products should meet the following requirements:

• The return is requested within 30 calendar days of delivery.
• The merchandise has not been worn outdoors or used extensively.
• Shoes remain clean and free from noticeable wear.
• Original labels and tags remain attached where applicable.
• The product has not been washed, altered, or repaired.
• All included accessories are returned.
• Original packaging is retained and reasonably protected.
• The item is suitable for inspection and resale.

Products that do not satisfy these conditions may be ineligible for a voluntary change-of-mind return.

Different rules may apply to defective, damaged, or incorrectly supplied merchandise.

4. Returning Canvas Shoes

Canvas footwear should be returned in clean, unworn condition.

Customers may try shoes on indoors to assess sizing and comfort, provided the shoes remain suitable for resale.

Returned canvas shoes should not show:

• Outdoor dirt or debris.
• Visible sole abrasion.
• Stains on the canvas.
• Significant creasing caused by wear.
• Unusual odors.
• Washed or altered fabric.
• Damaged eyelets or laces resulting from use.

Please handle the footwear carefully when trying it on.

Trying shoes on a clean indoor surface can help preserve their condition if a return becomes necessary.

5. Returning Sneakers and Casual Footwear

Our return requirements also apply to sneakers, walking shoes, and other footwear sold through the website.

Customers should retain the original shoe box and any included accessories.

Footwear should be returned as received, except for reasonable indoor fitting.

Shoes showing substantial wear, damage from use, or unauthorized modifications may not qualify for voluntary returns.

If the footwear arrived damaged or defective, please contact customer support rather than treating the issue as an ordinary change-of-mind return.

6. Shoe Boxes and Original Packaging

Original shoe boxes are considered part of the product presentation.

We recommend keeping the shoe box until you are satisfied with your purchase.

When returning footwear:

• Place both shoes inside the original box.
• Include any supplied inserts or accessories.
• Protect the shoe box with an outer shipping carton or suitable packaging.
• Avoid attaching shipping labels directly to the shoe box.
• Do not use the original shoe box as the only shipping container.

This helps protect the merchandise during return transportation.

Missing or damaged packaging may affect voluntary return eligibility where it materially reduces the product’s condition or resale suitability.

7. Trying Shoes on at Home

We understand that customers need to check whether shoes fit comfortably.

Indoor fitting is permitted as part of evaluating the product.

We recommend trying shoes on a clean, dry surface.

Avoid wearing the shoes outdoors until you are confident that you want to keep them.

Footwear that has been used for walking outdoors, exercising, or other extended activities may no longer qualify for a voluntary return.

This distinction helps us maintain appropriate standards for returned merchandise.

8. Incorrect Shoe Size

If you ordered a size that does not fit, you may request a return within the 30-day period.

The shoes must satisfy the applicable return conditions.

You may then choose another available size by placing a new order or requesting an exchange where supported.

We recommend reviewing the product’s size information before selecting a replacement.

Sizing may vary between footwear styles and manufacturers.

Our customer support team can help clarify available size details.

9. Returning Clothing

Clothing purchased through skecherscanvasshoes.com may qualify for a voluntary return when it remains unworn, unwashed, and in its original condition.

Eligible garments should have their original tags attached where applicable.

Customers may try on clothing to assess fit, provided the merchandise is handled carefully.

Clothing showing stains, strong odors, alterations, laundering, or substantial wear may be excluded from voluntary returns.

Certain hygiene-sensitive garments may have additional restrictions.

These conditions do not limit applicable legal rights concerning faulty merchandise.

10. Returning Accessories

Accessories may qualify for return when they are unused and include the original components.

Examples may include:

• Bags.
• Hats.
• Socks.
• Shoe accessories.
• Other eligible apparel accessories.

Return conditions may vary according to the type of merchandise.

Products with protective seals or hygiene-related packaging may require those seals to remain intact for voluntary returns.

Please review any product-specific return information before purchasing.

11. Items That May Not Qualify for Voluntary Returns

Certain merchandise may be excluded from change-of-mind returns.

Examples include:

• Shoes showing significant signs of use.
• Clothing that has been washed or altered.
• Products damaged through improper handling.
• Items missing essential components.
• Hygiene-sensitive merchandise that has been opened or used.
• Products expressly identified as nonreturnable before purchase, where legally permitted.

These restrictions apply to voluntary returns and do not remove mandatory remedies for defective, damaged, or misrepresented products.

12. Sale and Discounted Products

Products purchased during a sale or promotional event may qualify for the same 30-day return period unless a lawful, clearly disclosed exception applies.

Customers should review any special conditions associated with the promotion.

A discounted purchase does not automatically eliminate return eligibility.

Refunds are generally calculated using the amount actually paid for the returned merchandise.

Promotional adjustments may apply to partial returns when the conditions were disclosed and the adjustment is lawful.

13. How to Request a Return

To begin a return, contact our customer support team through the options available on skecherscanvasshoes.com.

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• The date the order was delivered, if requested.
• Any relevant photographs for damaged or incorrect items.

Our team will review your request and provide the appropriate return instructions.

Please do not send merchandise to an address that has not been confirmed for your return.

14. Return Authorization

A return authorization helps us identify the merchandise and process the request correctly.

After your return is reviewed, you may receive instructions explaining how to prepare and ship the item.

Depending on the return service, these instructions may include a prepaid shipping label or another approved method.

Please follow the instructions provided for your specific order.

Unauthorized returns may experience processing delays.

15. Free Return Shipping Labels

Eligible returns include free shipping through our designated return service.

Where applicable, a prepaid label may be supplied.

Customers should attach the label securely to the outer shipping package.

Please ensure that any old shipping labels are removed or covered.

If a different return method is provided, follow the instructions from customer support.

We cannot guarantee reimbursement for shipping services independently purchased for voluntary returns without prior approval.

16. Preparing Your Return Package

Proper packaging helps prevent damage during transportation.

Before sending your return:

1. Confirm that the item meets the applicable return conditions.
2. Place the product and its original accessories in the appropriate packaging.
3. Protect the merchandise with a suitable outer shipping container.
4. Include any requested return documentation.
5. Attach the authorized return label.
6. Follow the designated carrier instructions.
7. Keep proof of shipment.

Avoid using packaging that leaves the merchandise exposed to moisture or excessive movement.

17. Returning Multiple Products

If your order contains several items, you may request a return for one or more eligible products.

Please identify each item when submitting your request.

Depending on the return arrangement, products may need to be packed together or shipped separately.

Do not combine merchandise from different orders unless instructed to do so.

Following the correct procedure helps us identify returned items and calculate refunds accurately.

18. Partial Order Returns

Customers do not necessarily need to return an entire order.

If only one item is unsuitable, you may request a return for that product.

The remaining merchandise can be kept.

The refund will generally reflect the amount paid for the returned item, subject to applicable promotional conditions and legal requirements.

Free standard shipping on the original eligible order does not create a standard delivery deduction from the refund.

19. Exchanges for Different Sizes

If your shoes do not fit, an exchange may be available depending on inventory and return eligibility.

Please contact customer support before sending the product back.

We will explain whether a direct exchange can be arranged.

If the desired size is unavailable or exchanges are not supported for the item, you may return the eligible product and place a separate order.

Any price difference between products will be communicated before a new purchase is completed.

20. Exchanges for Different Colors or Styles

Customers may wish to replace an item with a different color or footwear design.

Exchange availability depends on the selected merchandise and current stock.

Some changes may require returning the original product and placing a new order.

A replacement product may have a different price.

We recommend reviewing the new product’s specifications and sizing before ordering.

21. Wrong Item Received

If you receive a product that does not match your order, please contact us.

Examples include:

• Incorrect shoe size.
• Wrong color.
• Different footwear style.
• Missing accessories.
• Incorrect clothing variation.
• An entirely different product.

Provide your order number and a description of the discrepancy.

Photographs may help us verify the issue.

We will arrange an appropriate correction without charging you additional shipping costs for our verified fulfillment error.

22. Damaged Products on Arrival

If your order arrives damaged, please notify customer support.

Where possible, retain the original packaging while the issue is being reviewed.

We may request photographs showing the affected product and any relevant packaging damage.

Examples of delivery damage may include:

• Torn canvas.
• Broken eyelets.
• Detached components.
• Damaged soles.
• Missing shoe parts.
• Crushed or otherwise damaged merchandise.

Please do not continue using an item that appears unsafe.

We will assess the issue and provide an appropriate remedy.

23. Manufacturing Defects

If a product appears to have a manufacturing defect, please contact us with the relevant information.

Possible issues may include faulty stitching, defective fasteners, or components that do not function as represented.

Normal wear and tear is different from a manufacturing defect.

We may review photographs, product information, and other relevant evidence.

Where a defect is confirmed, available remedies will depend on applicable law, warranty terms, and the circumstances.

The 30-day voluntary return period does not eliminate rights relating to qualifying product defects.

24. Footwear Comfort and Personal Preference

Footwear comfort can vary between individuals.

Customers may prefer different levels of flexibility, support, cushioning, and fit.

If a product does not suit your personal preference, it may qualify for a voluntary return if the request is made within 30 days and the footwear remains in eligible condition.

We recommend assessing comfort indoors before using the shoes outside.

Shoes that have been extensively worn may not qualify for a change-of-mind return solely because they feel uncomfortable.

25. Return Inspection

Once returned merchandise arrives, it may be inspected to confirm eligibility.

The inspection may consider:

• Product identity.
• General condition.
• Signs of use.
• Original packaging.
• Included accessories.
• Product cleanliness.
• Applicable return restrictions.

If the item meets the requirements, the refund can proceed.

If a return does not qualify, we will explain the issue and the available options.

26. Refund Processing

For approved voluntary returns, we aim to process refunds within 5–10 business days after receiving and inspecting the returned merchandise.

Refunds are generally issued to the original payment method.

The time required for the credit to appear may vary depending on the financial institution.

Bank processing time is separate from our internal refund processing period.

Any legally required refund deadline takes precedence over our standard estimate.

27. Original Payment Method

Refunds are normally sent to the same payment method used for the purchase.

For example, a card purchase is generally refunded through the original card payment channel.

If the original card has expired or been replaced, your financial institution may still be able to process the credit.

If the payment account has been closed, contact your bank for guidance.

Alternative arrangements may be considered where appropriate and legally permitted.

28. Refund Amounts

For a qualifying full return, the refund generally includes the amount paid for the eligible returned merchandise and any refundable taxes.

Because standard shipping is free on eligible orders, there is no standard delivery charge to deduct.

Optional expedited shipping charges may be treated separately according to the disclosed terms, the circumstances, and applicable law.

If a promotional discount was applied, the refund will normally reflect the actual purchase amount.

29. Refunds for Partial Returns

If you return only part of an order, the refund will be calculated for the accepted returned merchandise.

Any applicable sales tax adjustment will be included.

Where a promotion depended on purchasing multiple items, a lawful adjustment may be necessary if the promotional conditions were clearly disclosed.

We aim to make refund calculations understandable.

Customers may contact support if they have questions about the amount received.

30. Refunds for Damaged or Incorrect Merchandise

If a product is defective, damaged during delivery, or incorrectly supplied, we will review the issue separately from ordinary change-of-mind returns.

Depending on the circumstances, the appropriate resolution may include:

• Replacement merchandise.
• An exchange.
• A refund.
• Another remedy required by applicable law.

Customers will not be required to pay return shipping costs to correct a verified error for which we are responsible.

31. Return Shipping Delays

After sending a return, please retain your shipping receipt or tracking reference.

Carrier transportation times may vary.

If the parcel is delayed, contact customer support with the relevant details.

We may review the tracking information and investigate the shipment.

The handling of a lost return package depends on the approved shipping arrangement, the available evidence, and applicable law.

32. Lost Return Packages

If a return shipped through our designated prepaid service appears to be lost, please contact us.

Provide proof that the parcel was handed to the approved carrier, if available.

We will investigate the circumstances.

Customers should not automatically be held responsible for a shipping failure caused by our designated return service.

Any resolution will be determined according to the facts and applicable legal requirements.

33. Returns Without an Order Number

If you cannot locate your order number, contact customer support.

We may be able to identify the purchase using other appropriate transaction details.

Additional verification may be necessary to protect customer information.

We cannot guarantee approval of a voluntary return when the original purchase cannot be verified.

Please avoid sharing complete payment card numbers or other unnecessary sensitive information.

34. Gifts and Purchases Made for Others

If you received merchandise as a gift, please contact customer support for assistance.

Return options may depend on the original order and payment method.

Refunds are generally issued to the original purchaser’s payment method.

Alternative arrangements, such as an exchange or store credit, may be available only where supported.

We may require reasonable proof of purchase before processing the request.

35. Orders Purchased Through Other Retailers

This policy applies to eligible purchases made directly through skecherscanvasshoes.com.

Products purchased from another retailer, marketplace, or website may be subject to that seller’s return policy.

Please contact the original seller for assistance with purchases made elsewhere.

Nothing in this section limits legal rights against a responsible seller or manufacturer.

36. Unauthorized Alterations

Products that have been altered, customized, repaired, or modified after delivery may be excluded from voluntary returns.

Examples include:

• Painting or dyeing canvas shoes.
• Replacing or modifying structural components.
• Cutting or reshaping footwear.
• Permanently altering clothing.
• Applying treatments that change the original finish.

These restrictions concern voluntary returns.

Legal remedies for defects that existed before an unrelated alteration remain subject to applicable law.

37. Product Care Before Returning

Please avoid washing, cleaning with harsh chemicals, or attempting repairs before contacting us about a possible return.

These actions may change the condition of the merchandise or make a defect more difficult to assess.

If a product arrived damaged, preserve it in its received condition where reasonably possible.

Our team may provide instructions for handling the issue.

38. Return Requests Outside 30 Days

Requests made after the 30-day voluntary return period may not qualify for a change-of-mind return.

However, customers may still have rights under applicable warranties or consumer protection laws.

If you believe a product has a manufacturing defect or another covered issue, contact customer support.

We will review the information and explain the available options.

39. Consumer Rights in the United States

Our voluntary return policy operates alongside applicable federal and state consumer protection laws.

Certain rights may apply to defective products, inaccurate descriptions, warranties, refunds, and other purchasing issues.

Nothing in this policy is intended to exclude rights that cannot legally be waived.

Where a legal requirement conflicts with a voluntary return condition, the applicable law will take precedence.

40. Return Policy Misuse

We may review return activity when there is a reasonable concern about fraud or misuse.

Examples may include deliberately returning different merchandise, falsifying product conditions, or submitting fraudulent claims.

Any action taken will be consistent with applicable law and the circumstances.

We will not use this provision to deny legitimate consumer rights or valid claims involving defective merchandise.

41. Customer Support for Returns

If you have questions about returning an order, please use the customer support options available on skecherscanvasshoes.com.

Our team can assist with:

• Return eligibility.
• Shoe sizing concerns.
• Return authorization.
• Prepaid return shipping.
• Product exchanges.
• Incorrect merchandise.
• Damaged deliveries.
• Manufacturing defects.
• Refund calculations.
• Refund processing status.

Please include your order number and relevant product information whenever possible.

We aim to make the process clear and convenient.

42. Changes to This Returns Policy

We may update this Returns and Refunds Policy to reflect changes in our services, procedures, or applicable legal requirements.

The current policy will be published on skecherscanvasshoes.com.

Changes will not retroactively remove contractual or statutory rights associated with purchases already made.

Customers are encouraged to review the return conditions before ordering.

43. Our Customer Satisfaction Commitment

At skecherscanvasshoes.com, we want customers to enjoy a flexible shopping experience when purchasing canvas shoes, casual sneakers, walking footwear, clothing, and accessories.

Our return benefits include:

• 30-Day Free Returns: Request an eligible return within 30 calendar days of delivery.
• Free Shipping on All Orders: Complimentary standard shipping within supported U.S. delivery areas.
• Free Return Shipping: Prepaid return services for qualifying merchandise.
• No Minimum Purchase: Eligible orders receive free standard delivery regardless of order value.
• No Restocking Fees: No restocking charges for approved voluntary returns.
• Footwear Size Flexibility: Return eligible unworn shoes that do not fit.
• Clothing and Accessory Returns: Qualifying items may be returned in their original condition.
• Exchange Assistance: Support for different sizes, colors, or available alternatives.
• Fair Refund Processing: Refunds generally issued to the original payment method.
• Product Issue Resolution: Assistance with damaged, defective, or incorrectly supplied merchandise.
• Customer Support: Clear guidance throughout the return process.

We believe that convenient returns, straightforward policies, and responsive customer assistance are important parts of buying footwear online.

Thank you for shopping at skecherscanvasshoes.com.

skecherscanvasshoes.com – Explore Skechers canvas shoes, casual sneakers, walking shoes, clothing, and accessories with free U.S. standard shipping, 30-day free returns, and complimentary return shipping on eligible orders.